Privacy Policy

Effective date: 3/12/26

NOLA Tours (“we,” “us,” or “our”) operates the website nolatours.com. This policy describes what information we collect when you visit our website or book a tour, how we use it, and your choices.

Information We Collect

We collect information in three ways:

When you book a tour. Our booking system (powered by Xola) collects your name, email address, phone number, party size, and payment information. Payment details are processed directly by Stripe and are never stored on our website.

When you contact us. If you submit a contact form or private tour inquiry on our website, we collect your name, email address, and the contents of your message. These forms are powered by Gravity Forms.

When you browse our website. We use Google Analytics to understand how visitors use our site. This service collects information such as your IP address, browser type, pages visited, and time spent on each page. This data is aggregated and does not identify you personally.

How We Use Your Information

We use the information we collect to:

  • Process and confirm your tour bookings
  • Respond to your questions and inquiries
  • Send you booking confirmations and tour reminders
  • Send occasional marketing emails, if you have opted in (you can unsubscribe at any time)
  • Understand how visitors use our website so we can improve it

We do not sell your personal information to third parties.

Cookies

Our website uses a small number of cookies:

  • Essential cookies keep the website functioning (for example, maintaining your session while you browse).
  • Analytics cookies from Google Analytics help us understand site traffic. These cookies do not identify you personally.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect some website features.

Third-Party Services

We use the following services to operate our business. Each has its own privacy policy governing how it handles your data:

If you book a NOLA Tours experience through a third-party platform such as Viator or GetYourGuide, that platform’s privacy policy applies to the information you provide there.

Your Rights

You may request to access, correct, or delete the personal information we hold about you by emailing us at info@nolatours.com. We will respond within 30 days.

If you receive marketing emails from us, every email includes an unsubscribe link. You can opt out at any time.

Visitors from the European Union

If you are visiting from the European Union or European Economic Area, the following applies:

  • Legal basis for processing: We process your data to fulfill a booking you have made with us (contract), because you have given consent (marketing emails and non-essential cookies), or because we have a legitimate interest in understanding how our website is used (analytics).
  • Your additional rights: You have the right to request access to, correction of, or deletion of your personal data. You have the right to object to processing or request that we restrict it. You have the right to data portability. You have the right to withdraw consent at any time.
  • International transfers: Your data is transferred to and processed in the United States, where our service providers are located.
  • Complaints: You have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at info@nolatours.com.

Children

Our website and tours are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

Security

We use HTTPS encryption across our entire website. Payment information is processed by Stripe, which maintains PCI DSS Level 1 certification (the highest level of payment security). We take reasonable measures to protect your information, but no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this privacy policy or your personal data, contact us:

Email: info@nolatours.com Phone: (504) 355-1213 Mail: NOLA Tours LLC, 201 St Charles Ave Suite 114 PMB 2053, New Orleans, LA 70170